Refund policy
Thank you for choosing Vivahana. We understand that sometimes returns and refunds are necessary. Please read our policy below to understand the process and guidelines for returning or refunding your purchase.
Returns
- Returns are accepted within 14 days of receiving your order.
- The customer is responsible for the return shipping costs.
- Returned items must be in their original packaging, with all tags attached, and in unused condition.
- Please contact us at contact@vivahana.com or Call us +91 9815733446 to initiate a return request.
- Include images of the product received and provide a brief explanation for the return.
- Our team will review your request and provide further instructions.
- Items eligible for return must be shipped to - House no 2007/5 Gali no 1 ,Babeksar road, 143001 AMRITSAR PB, India.
Refunds
- Refunds will be processed once the returned item is received and inspected.
- If the return is approved, a refund will be issued to the original payment method.
- If any refund approved by the company, it would take 7 working days to credited to your source account
Exchanges
- We currently do not offer direct exchanges.
- If any exchange approved by the company, it would deliver to you within 14 working days.
Exceptions
- Customized products are not eligible for returns or refunds unless they arrive damaged or incorrect.
- Final sale items cannot be returned or refunded.
- Products purchased during sales or offers are not eligible for returns or refunds unless they arrive damaged or incorrect.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us:
Business Name: Vivahana
Phone Number: +91 9815733446
Support Email: contact@vivahana.com
Business Days: Monday to Saturday, (8:00 am To 5:00 pm)
Address: House no 2007/5 Gali no 1 ,Babeksar road, 143001 AMRITSAR PB, India.
We value your satisfaction and will do our best to assist you with any return or refund inquiries. Thank you for shopping with Vivahana.